- info@gatestone.com
An integrated, end-to-end approach to debt management & collections
Gatestone brings decades of experience in collections to the table. Our innovative default management reflects significant technology investments and a steadfast commitment to our clients’ success in transforming debt management and recovery.
As a partner to the world’s top banks and backed by a team of 1,500 recovery professionals, we are well-equipped to help you streamline debt management, elevate your customer experience, and drive IT innovation that will accelerate your growth and increase profits—Trust Gatestone to help you achieve your financial goals with our next-generation approach to default management.
Gatestone has extensive experience in managing bad debt for Fortune 500’s, banks and large institutional organizations across North America. As the most experienced collections agency in the region, we have developed a deep understanding of the industry and the best practices that drive successful recoveries. Our team of experts is equipped with the latest technology and tools to help you achieve measurable results in reducing bad debt and improving your financial health.
We understand the delicate nature of the collections process and strive to approach it with a human touch. Our dedicated professionals work tirelessly to help you navigate the complex world of recoveries with care and empathy towards your customers. We are committed to providing a positive customer experience at every step, with open and transparent communication, fair and reasonable payment arrangements, and a respectful approach to collections.
Gatestone offers around-the-clock technical support services, 365 days a year. Our services are designed to be highly scalable, allowing us to adapt to unforeseen events or spikes in demand quickly. We understand that technical issues can arise at any time, and that downtime can be costly for your business. That's why we're committed to providing reliable and efficient technical support services at all times. Our experienced professionals are equipped to handle any technical issues that may arise, providing quick and effective solutions that minimize downtime and keep systems running smoothly.
To ensure that we maintain consistently high-quality standards, we've implemented a number of quality control measures in our process. These include the use of Six Sigma methodology, which is a data-driven approach to process improvement that helps us identify and eliminate defects in our processes. We also use other quality control measures, such as regular audits, ongoing training and development, and continuous feedback from clients. These measures help us identify improvement areas and implement changes that help us deliver more efficient, effective, and customer-focused technical support services.
In outstanding debt processed daily for the world’s largest financial institutions.
Proven track record in cost savings of up to 35% for every dollar collected.
Proven track record of 27% increase in debt collected compared to internal teams.
We have developed our first-party collections solutions with a focus on leveraging the expertise of our highly skilled team of professionals and advanced artificial intelligence (AI) and interaction analytics technologies. By utilizing these tools, we gain a more comprehensive understanding of your customers and their motivations, which allows us to achieve measurable results in reducing bad debt.
Our third-party collections solutions are designed to provide comprehensive support to our clients in managing delinquent accounts. Our experienced teams of professionals work closely with advanced technologies, including artificial intelligence (AI) and interaction analytics, to gain a deeper understanding of customers and their financial situations. We can develop customized, effective strategies for recovering outstanding debts by doing so.
In order to effectively provide support and resources to individuals and organizations in challenging financial situations, it is critical to have access to up-to-date data, actionable insights, and responsive services. Outdated systems can impede innovation and growth, making it difficult to meet the needs of customers and stay competitive in the industry. Gatestone’s Platforms addresses these challenges by offering flexible, modular, and digitized solutions across the entire default management life cycle.
To learn more about our Debt Recovery solutions and how we can help drive growth for your business, don’t hesitate to contact Gatestone today.
Since 1926, Gatestone BPO has been providing Customer Contact Center and Business Process Outsourcing (BPO) solutions to a variety of markets globally.