Gatestone partnered with a top-tier telecommunications company in the US to fully outsource their customer care, business customer care, and 24/7/365 technical support operations. By leveraging Gatestone’s expertise and resources, the telecommunications company experienced significant improvements in customer satisfaction while simultaneously reducing operating costs.
The telecommunications company faced increasing pressure to maintain high customer service standards while managing rising operational expenses. They sought a reliable partner capable of providing a comprehensive outsourcing solution to enhance the customer experience and optimize costs.
Gatestone implemented a tailored outsourcing strategy encompassing customer care, business customer care, and round-the-clock technical support for the telecommunications company. Critical aspects of the solution included:
- Establishing a dedicated team of over 300 multilingual customer service representatives (CSRs) proficient in handling inquiries related to various aspects of the telecommunications industry.
- Implementing cutting-edge AI-driven automation tools to streamline customer service processes and improve response times.
- Conducting extensive training programs to ensure CSRs were well-versed in the company’s products and services, enabling them to provide accurate and efficient support.
Gatestone’s comprehensive outsourcing solution yielded remarkable results for the telecommunications company: